Privacy Policy.

At SolutionerTools, available at solutionertools.com, we want you to understand what happens to your information. Our site has two very different parts: small public tools that run entirely in your browser, and Business Manager, an account-based application that stores the data you put into it so you can use it from any device. This policy explains both, along with the cookies, analytics and third-party services involved.

1. Public tools

Tools such as the Discord Time Converter run entirely client-side, in your web browser. Date, time and timezone parsing happens on your device. We do not transmit your input, your preferences or your location to our servers to provide those tools.

2. Business Manager: the data we store

Business Manager is an application for running a business — billing, products, stock, customers, suppliers, payments and reports. Unlike the public tools, it keeps the records you enter in a database (Cloudflare D1) so that your business and its users can see the same information. A business account can hold personal data about you, your staff and your customers, because that is what a billing system needs. The categories are:

• Your account — name, email address, username, your role, and the business you last used. Passwords are never stored as text; we keep a salted hash produced with a key-derivation function and compare against it when you sign in.
• Your business profile — business name, optional tagline and legal name, logo, business email and phone, address, regional settings such as currency and dialling code, and any tax identification number you enter.
• Staff and access — which user accounts belong to a business, their role, and whether a membership has been disabled.
• Catalogue and stock — categories, products (name, SKU, barcode, description, unit, cost price, MRP, selling price, supplier name, stock quantity, tax rate), barcodes, and stock movements, including the name of the user who recorded a change.
• Sales records — bills and their line items, the customer name and phone number recorded on a bill, totals, discounts, tax, notes, and bill numbering.
• Customers and suppliers — names, company names, email addresses, phone numbers, tax identifiers, addresses and notes.
• Payments you record — amount, method, any reference you type, date, and who recorded it. These are your own records of money received; we do not process cards or move money.
• Settings — bill numbering, product label settings, and payment display settings, which may include an optional payment QR image and a short payment identifier you choose.

All of this is scoped to a business: a request is only ever answered using the membership of the signed-in session, so one business cannot read another's records.

3. Cookies

When you sign in to Business Manager we set one session cookie, bm_session_id. It holds a random session token, is HttpOnly (not readable by scripts), Secure in production (sent only over HTTPS), and SameSite=Lax. It expires after 3 days, and it is removed when you sign out or reset your password. We do not use advertising or tracking cookies of our own.

Google Analytics (section 4) also sets its own first-party cookies to distinguish visits; those are set and controlled by Google.

4. Analytics

We use Google Analytics 4 (tag G-F74PYLJNFS) to understand which pages are used and how the site performs. It loads on every page and reports to Google the page you viewed, the referring page, an approximate location derived from your IP address, and general device and browser details. We do not send it your business records, your customers' details, or the content of anything you enter. Google's own privacy policy governs that data, and browser settings or extensions that block analytics will stop it from loading.

5. Data stored in your browser

Some things stay on your device and are never sent to us:

• Your colour-theme choice (light or dark) and whether the Business Manager sidebar is collapsed.
• A small cache of the businesses your account works in, so the switcher does not flicker between pages. It is only a cache, it is namespaced per account, and the server decides what you may actually see.
• Print preferences, and the token used by the optional Business Manager Billing Client app.
• If you connect a products file from your computer, the browser stores a reference (a file handle) so it survives a reload, in IndexedDB. The file itself is read locally for lookups, and its contents are never uploaded or copied into our database.

6. Third-party services

We rely on a small number of providers, and only for the parts of the service they perform:

• Cloudflare — hosting, content delivery and the D1 database in which Business Manager data is stored. As the hosting provider, Cloudflare processes standard request logs (IP address, browser type, timestamps, referring pages) for security and infrastructure maintenance.
• Google Analytics — traffic measurement, described in section 4.
• Formspree — the contact form is submitted through Formspree so a message reaches us. If you fill it in, the name, email address and message you provide are sent to Formspree and to us.
• WhatsApp — only if you choose to share a bill, described in section 8.

We do not sell your personal data. These providers process data on our behalf to run the service.

7. Billing and payments

Business Manager is offered on a monthly subscription, and the plans and prices are shown on our pricing page. Online payment is not enabled yet, so we do not currently collect card, bank or other payment details, and no subscription fee is charged.

The payments feature inside Business Manager is different: it records money you received from your customers, on your own behalf. An optional payment QR you upload is stored as an image and is shown on printed bills for information only — it is not a payment processor, and the app never claims a payment was received or verified. If online billing is added in future, this policy will be updated before any payment details are collected.

8. Assisted WhatsApp sharing

You can choose to share a bill with a customer on WhatsApp. When you do, the app prepares a bill PDF in your browser and opens WhatsApp with a pre-filled message containing the business name, the bill number, the total, and any short note you type. It does not include the customer's name, address or line items. The customer's phone number and that message are passed to WhatsApp through a wa.me link; from that point the conversation is between you and WhatsApp.

We cannot attach the file for you, we do not send the message on your behalf, and we cannot confirm that it was delivered or read. Delivery takes place inside WhatsApp, over a conversation this service cannot observe, and your use of WhatsApp is governed by WhatsApp's own terms and privacy policy.

9. Support requests and technical details

When you submit a support request inside Business Manager, we store its subject and description, the optional screenshot you attach, and a small amount of technical context: the app version and friendly browser and operating-system names (for example, "Chrome 126 on Windows"). The raw User-Agent string is parsed on the server and then discarded, never stored, and the account is identified by an internal id and role rather than by your name or email. We do this so a problem can be understood and fixed without collecting more than that about you.

10. How long we keep data

Business records are kept while your account is active, because they are yours to use. Sessions are deleted when they expire or when you sign out or reset your password. Cached report data expires on its own. Support requests are kept until the issue is dealt with, and then may be removed.

There is no self-serve "delete account" button yet. If you would like a copy of your data, or want your account and its data removed, contact us through our contact page and we will action it.

11. Security

Traffic is served over HTTPS, the session cookie is HttpOnly and Secure in production, passwords are stored as salted hashes, and access to business data is checked against your membership on every request. No system is perfectly secure, so please use a strong, unique password and keep it to yourself.

12. Changes to this policy

We may update this policy as the service changes. The date at the top of this page shows the latest revision, and where a change is significant we will make it clear on the site. Continued use of SolutionerTools after an update means you accept the revised policy.

13. Contact

By using our website, you consent to this Privacy Policy. Questions about privacy, or requests concerning your data, can be sent through our contact page. Our Terms of Service cover the rules for using Business Manager, including subscriptions.