Refund & Cancellation Policy.

Business Manager is a subscription product from SolutionerTools. This policy explains how you can cancel a subscription, when a payment may be refunded, and what happens to your business data when a subscription ends. It applies to subscriptions purchased through our checkout.

1. Paddle is our Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Because Paddle is the seller on record, it processes payments, issues receipts, handles sales tax, and carries out refunds. Some of the steps below therefore take place in Paddle's customer portal or at paddle.net, and we point you to them where that applies. Paddle's own Refund Policy also forms part of our terms.

2. In short

• You can cancel at any time to stop future renewals.
• After cancelling, you keep access until the end of the billing period you have already paid for.
• Cancelling does not, by itself, refund a payment you have already made.
• We do not offer a standard change-of-mind refund window, but we review every request individually.
• Your business data is preserved when a subscription expires or is cancelled.

3. Refunds

• Change-of-mind requests. There is no standard change-of-mind refund window. Unless the law requires otherwise, payments are non-refundable and non-exchangeable, and a change-of-mind request is reviewed individually, subject to applicable law and Paddle's policies.
• Every request is reviewed individually. Refund requests are considered case by case, taking into account the plan, how it has been used and the reason for the request. Submitting a request does not guarantee a refund — we may approve it in full, approve a partial refund, or decline it.
• Duplicate or incorrect charges. If you believe you have been charged twice, or charged in error, tell us and we will investigate and correct it where appropriate.
• Governing rules. All refunds are subject to applicable law and to Paddle's policies.
• Fraud and abuse. A refund may be refused where there is evidence of fraud, refund abuse, or other manipulative behaviour.

Your statutory rights

Nothing in this policy limits any mandatory consumer rights you have. Where local consumer-protection law gives you a right to cancel or withdraw, that right applies and the highest level of protection is used. Depending on where you live, a consumer may have a statutory right to withdraw — for example, 14 days in the EU, EEA, Switzerland, the UK, Turkey and Israel; 7 days in South Korea, Brazil, China and Canada; and 5 days in Singapore.

For a subscription, a withdrawal right generally applies to the first payment rather than to later renewals, and for digital content it may not apply once you have started using the product after agreeing to waive it. If you believe a statutory right applies to you, please contact us within the relevant period.

Faults and technical defects

If a persistent technical problem or a material defect prevents you from using Business Manager as described, please contact us first so we can try to resolve it. If the issue cannot be resolved, Paddle can issue a refund in line with applicable consumer law.

If a refund is approved

A refund is returned to your original payment method where possible, normally within 14 days of approval, and is usually issued by Paddle. Once a payment is refunded, access to the product for the refunded period ends.

4. Cancellations

• Cancel at any time. You can cancel whenever you like to stop future renewals.
• Access continues to the end of the paid period. Your plan's features remain available until the end of the current paid billing period.
• Cancelling is not a refund. Cancellation stops future charges; it does not automatically refund a payment you have already made. If you would also like money back, make a separate refund request (see section 6).
• No further renewal payments. Once a subscription is cancelled, no further renewal payments are taken after the current period ends.

To cancel, either:

• open the "View receipt" or "Manage subscription" link in your confirmation email, or visit paddle.net, and choose "Cancel subscription"; or
• contact us through our contact page and we will help.

Cancellation takes effect at the end of the current billing period, which is why access continues until then.

5. After your subscription ends

Paid subscriptions are not enabled yet, so no subscription can currently expire. Once they are live, the following will apply if a subscription expires or is cancelled.

• Your data is preserved. Your business data stays in your workspace. We do not delete it simply because a subscription expires or is cancelled.
• You keep access to your records. You can still sign in and view the records you have created.
• New work needs a plan. Creating new bills, and modifying records or using features reserved for an active plan, require an active, eligible subscription, in line with the plan's rules.
• You can renew later. Renewing an eligible plan restores access to the features that plan includes.

6. How to request a refund

Refund requests and cancellations are different things, and it helps to keep them separate. A cancellation stops future renewals; a refund asks for money back on a charge you have already paid. If you want both, do both — cancel the subscription, and request a refund for the payment you would like reviewed.

To ask SolutionerTools about a refund:

• Use the form on our contact page.
• Include the email address on the account, the business name, the date and amount of the charge, your receipt or transaction reference if you have one, and a short note about what went wrong.
• We will acknowledge your request, look into it, and either resolve it or pass it to Paddle, who processes the refund as the Merchant of Record.

You can also request a refund directly from Paddle:

• Open the "View receipt" or "Manage subscription" link in your confirmation email, or visit paddle.net, and choose "Request refund".

7. Chargebacks and payment disputes

Please contact us or Paddle before raising a chargeback or a dispute with your bank or card provider — most issues can be sorted out faster that way. Access to the product may be paused while a dispute is reviewed. This does not affect your lawful rights under card-scheme or consumer-protection rules.

8. Changes to this policy

We may update this policy as the product or the law changes. The date at the top of this page shows the latest revision, and we will make significant changes clear on the site. Continued use of Business Manager after an update means you accept the revised policy.

9. Contact

Questions about refunds or cancellations? Use our contact page. See also our Terms of Service, our Privacy Policy, and our pricing.